← Select a conversation
| Ticket | Agent | Category | Title | Status | Handled by | Time to start | Duration |
|---|
By category (what Support is solving)
By handler (tickets closed per seat)
Top agents asking for help
Average resolution time
Sales Support · Department Report
1 Department health
2 Needs your attention — balls on the floor, where you should step in
⚠️ Tickets at risk
💬 Agents waiting for a reply
Open ticket backlog by age
3 Team workload
| Seat | Started | Share | Avg. time to start | Closed | In hand | Avg. resolve | Replies | Last active |
|---|
🏃 Started = tickets this person began working on this period. Each ticket lands
straight in the owner's own inbox (their WhatsApp number), so this is workload, not a race. Avg. time to
start = time from the ticket being opened to them marking it in progress — shorter means quicker off the mark.
⚠️ Closed count ≠ performance. Difficulty varies enormously (one Commission ticket can be worth ten Others). Read this for workload spread and trends, not as a leaderboard.
⚠️ Closed count ≠ performance. Difficulty varies enormously (one Commission ticket can be worth ten Others). Read this for workload spread and trends, not as a leaderboard.
4 What agents keep asking — this is where to improve
By category (vs last period)
Opened vs closed over time
Top agents asking for help
🔁 Repeat problems
The same agent asking about the same category 3+ times is a systemic gap — a missing SOP,
missing training, or material that's too hard to find — not a one-off. This is the panel most worth a meeting.
WhatsApp numbers
＋ Add a number
Seats
Just open a seat here — no password to set, and nothing to hand over. Then tell the person to open
uplus-support.pages.dev → “First time login” → enter this email → choose their own password. Done.
Emails not on this list cannot sign themselves up — that's what stops someone using a colleague's email to get in if the link gets forwarded.
Emails not on this list cannot sign themselves up — that's what stops someone using a colleague's email to get in if the link gets forwarded.
＋ Open a new seat
| Name / email | Role | Number | Status | Activated | Last login | Actions |
|---|